Help Center

Shipping destinations:

• We ship Worldwide!

Shipping times:

• Orders can take 14-28 days to be delivered to you depending on your location.

• Express shipping - orders take between 10 and 14 days (sneakers & backpacks are dispatched via express shipping).

• Orders are dispatched 24 to 36 hours after the transaction.

• If you order multiple items we will do our best to ship these in one order but this may not always be possible.

• Tracking is available on all orders, but it will take a couple of days to become active.

• Shipping time might vary depending on location, shipment method and other factors.

Incorrect Address

• We will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. Customers may request a reshipment attempt but will be responsible for fees associated with additional delivery attempts.

• We can not refund nor assume liability for orders that are lost due to incorrect Shipping Address. Please ensure the correct address has been entered upon checkout.

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

We do not accept offline payments via check & direct bank deposit.

Note that additional exchange fee may apply if your currency is other than GBP.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If your shoes don’t fit, we’ll replace them at no charge! Yes, you heard that right! Just let us know what the correct size should be (within 2 sizes) and we will make sure you get a pair that fits perfectly! We will not ask you to return the original pair.

• Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by the customer.

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

• For returns, please email contact@kwerkwear.com with the subject 'Returns' and include your order number, name and the reason for the return.

• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

• Please note that customers are responsible for shipping costs of returned items. 

• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and a credit will be applied to customer's credit card or original payment method shortly after.

Custom Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.